We believe that quality is achieved through the continuous improvement of our work processes and services by focusing our resources on the needs of our customers. Since 1972, we have placed our attention on the development of a quality management system to facilitate the continual improvement of the business, stimulating its overall efficiency in order to increase our competitive advantage and to respond better to customers’ requirements. SAECO has a process-based quality management system that is anchored on solid management principles in accordance with ISO 9001: 2008 requirements and operated by the application of the "Plan-Do-Check-Act" methodology. Our management is committed to constantly monitor our internal processes and use the feedback received from our customers to improve the services provided.
SAECO's quality objectives support the quality policy by establishing a number of measurable key performance indicators:
- Quality services
- On-time delivery
- Customer satisfaction
- Continual improvement